I was recommended to Kelly via my insurance broker, once he informed me that I was eligible to put a claim in for my total and permanent disability insurance. He explained that the insurance companies have expert account managers whose job it is to prove you are not eligible for your claim. He advised that I should not contact my insurance provider at all until I’ve at least spoken to a professional.

I called Kelly and we briefly discussed my case. She told me she would send me an email listing all the information we required and she would follow it up from there. Next day the email arrived, with a list of so many things and a lot of stuff I hadn’t even considered – like letters from my psychologist!! I didn’t even have a psychologist.

So, it took me quite a bit of time to get together the letters from my oncologist, doctors, physio and a psychologist. I even had to book in and see these people first to get appraisals of my condition. It took time and lots of conversations back and forth with Kelly, who guided me through the process.

Most important in all this was the lodging of the forms to the insurer. Kelly had me write and rewrite these several times to ensure there were no unclear incorrect meanings. It was critical that the correspondence to the insurer has no ambiguity for them to deny the claim on.

So, in summary, with all the extra info that Kelly had me get, and the coaching on how to write my correspondence to the insurer, her engagement to work as my claim manager was invaluable. I don’t think I would have had a successful outcome in a timely manner had she not been involved. Using Kelly was definitely worth the expense.

Thank you Kelly.

I wish you all the best.

I cannot recommend Kelly highly enough! As an advocate for me in a stressful battle against an unscrupulous insurance company, Kelly took over all the communications with the insurance company and in doing so reduced the stress and anxiety of the process by fighting hard for what we believed to be fair and just. The success was a life saver and a life changer!

I am beyond grateful for the invaluable assistance provided by Ms. Kelly Roche. Her responsiveness, reliability, and promptness were crucial throughout this challenging journey of making an insurance claim for a psychological injury. I wholeheartedly recommend Kelly to anyone seeking a claims manager who will go above and beyond to support and guide them through their claim process. Her exceptional skills and compassionate demeanour make her a true asset in the field.

I want to thank you for all that you have done for me during the process of completing my claim. The effort, professionalism, kindness and sensitivity you have shown me during this process is immeasurable, I am so grateful. After many very tough years of illness and financial hardship, I felt I did not have the resilience or capacity to embark on my claim by myself. It was extremely comforting to have someone that could untangle and explain the jargon, request the many documents, complete all the forms I needed for a successful claim.

Thank you so much, I have a great deal of admiration for you and want to tell you that you have made such a positive impact on my life, and for my children. I now have choices that I did not have before, and can start to take back control of my life and well-being.

I will be forever grateful, thank you – thank you!

It was an absolute battle with my insurer and without Kelly’s help, I could not have endured the process or got my claims paid. However, thankfully I had Kelly on my side to ensure that my applications were successful. When I found out my TPD claim had been approved, I felt very happy and relieved. I now have a financially secure future and can continue to fund my living expenses and ongoing medical treatment costs.

I recommend Kelly without hesitation.

With her impressive knowledge, skills and tenacity Kelly helped me receive the benefits that were due to me despite poor support from my Income Protection Provider. I urge you to speak with Kelly if you have any doubts about your income protection provider.

Kelly’s efforts have been a life changer for me, no more struggling to find my next dollar.

I want to extend my heartfelt gratitude for your exceptional efforts in successfully managing the Total and Permanent Disability (TPD) claim for our client.

When we initially lodged the TPD claim, we were mindful of the intricacies involved, particularly concerning mental health issues. Having invested significant time an
effort in securing the Income Protection claim for the same issue a couple of years ago— which included numerous hours of negotiation with AIA and even a compla
to AFCA—we realized the need for specialized expertise to navigate the challenges that lay ahead.
Turning to you, a recognized professional in Claims Management, proved to be an excellent decision. Your in-depth understanding and meticulous approach
significantly contributed to the successful resolution of this complex case.

Your dedication to achieving the best possible outcome for our client did not go unnoticed, and the successful TPD claim payout is a testament to your professionalism and expertise. Additionally, your efforts have not only positively impacted our client but have also strengthened our relationship with them.
Thank you, Kelly, for your unwavering commitment and for playing a pivotal role in achieving a favourable resolution for our client. Your expertise has been invaluable
and your contributions reflect the high standards we uphold in our professional endeavours.

Kelly saved me and got my claim approved. I had been trying to manage the claim by myself
and after three plodding years of back and forth, I was a few days away from being
permanently denied and losing any chance of reapplying. She quickly stepped in, figured out
a plan for how to proceed, managed all the communication with the insurer, gave me easy
instructions to follow for my parts and helped me through each step. I got approved within
weeks of her taking my case. I'm so glad I found her because I certainly would have lost
otherwise.

To whom it may concern, I, Stuart F, was going through great difficulties with my insurance company. Due to recent workplace injuries and the fact that my latest injury had put me off work for over two years, it came to the point where the company felt that I was no longer needed as a part of their mining team and I was subsequently retrenched.

At the age of 57 the likely prospect that I would return to a mining career and what I used to do as my usual occupation was non existent. I was put into a situation where I needed to claim on my much-needed income protection and also TPD as my two surgeons plus my GP had all concurred with the fact that I would not return to my usual duties at the coal mine. I completed all the paperwork required, but the insurer kept asking me for more and giving me problems, including saying they were going to decline the claim due to non-disclosure.

That’s when I was introduced to Kelly Roche by my financial adviser. Right from the get go, Kelly pursued both my insurers through all the hoops. At the time Kelly felt that it was going to be more difficult than I originally thought it should be, but with her determination Kelly never gave up on my case.

To my absolute pleasure Kelly got my claims approved, and also helped me sort out the tax they took due to an error on the insurer’s part. I would highly recommend Kelly to assist anyone with personal claims to deal with. I got to know Kelly as a very genuine and caring individual and at times she was also my therapist, as I was going through quite a struggle with depression and anxiety, worrying that I would end up not receiving anything from the insurance company. Kelly fought tirelessly on my behalf.

Once again I would like to show my absolute appreciation for Kelly